Detailed documentation of existing processes and performance metrics
It’s hard to avoid—BPR done right, takes significant effort. You will have to take apart and break down your organization like a machine so that you can oil the cogs and everything can run smoothly again. However, it will make every single task easier to complete, and workflows will be running and reaching goals faster than expected. As reengineering requires you to rebuild entire processes rather than just optimizing them, make sure to thoroughly document the new processes, and the reasons your organization has arrived at them. That way you will always have a golden standard to revisit if you find that the organization is drifting away again or have new employees that need to slot into the workflow. Documentation as you go ensures that the success you find after a BPR will last for a long time.
As part of a full BPR with TeccWeb, we will interview key managers, end users and stakeholders in the list from the previous post and document our findings.
We will then work with the executives within your company to understand your metrics and make suggestions for additional metrics in line with best practices in your industry.
For example in Manufacturing:
| On-Time Delivery to Commit | Manufacturing Cycle Time |
| Time to Make Changeovers | Yield |
| Customer Rejects/Return Material Authorizations/Returns | Supplier’s Quality Incoming |
| Throughput | Capacity Utilization |
| Overall Equipment Effectiveness (OEE) (Availability x Performance x Quality) | Schedule or Production Attainment |
| WIP Inventory/Turns | Reportable Health and Safety Incidents |
| Reportable Environmental Incidents | Number of Non-Compliance Events / Year |
| Percentage Planned vs. Emergency Maintenance Work Orders | Downtime in Proportion to Operating Time |
| Rate of New Product Introduction | Engineering Change Order Cycle Time |
| Total Manufacturing Cost per Unit Excluding Materials | Manufacturing Cost as a Percentage of Revenue |
| Net Operating Profit | Productivity in Revenue per Employee |
| Average Unit Contribution Margin | Return on Assets/Return on Net Assets |
| EBITDA – (Earnings Before Interest, Taxes, Depreciation, and Amortization) | Customer Fill Rate/On-Time delivery/Perfect Order Percentage |
Stayed tuned for more on this blog series and join us as we examine the 6 steps in a BPR.
Read Our Latest Blog Posts!